Call Us: (703) 836-7330

Policies

Appointments

We recommend you arrive 15 to 30 minutes in advance of an appointment to ensure a relaxing experience, and to fill out any necessary personal information, and change into appropriate clothing for your services. Arriving late for an appointment may require us to shorten the length of your service or reschedule your appointment.

Cancellations

We have reserved time especially for you. We request the courtesy of a 24-hour cancellation notice for all services. In order to book any Spa service we require a credit card at the time of the reservation for security. Anyone not cancelling before the 24-hour notice will be charged for the service in full. Spa Packages should be cancelled at least 72 hours in advance.

Retail Policy

We are proud to offer you quality professional salon products for your at-home use. Products may be returned within 30 days of purchase for salon product credit. No cash or charge refunds will be given.

Gift Certificates

We offer customized gift certificates for any service or dollar amount. Gift certificates may only be redeemed for services or products. No cash or charge refunds will be given.

Payment Types

We accept Cash, Visa, MasterCard, and personal checks (with proper ID). Gratuities may not be added to checks and charges.

Quality Service Policy

All of our salon and spa services are 100% guaranteed. If you are not satisfied with the quality of your services, please notify us within two weeks of your visit and we will gladly re-perform the service to your satisfaction.